Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your data.

Last updated: December 21, 2024

Eclipse Cloud ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Eclipse Cloud ERP platform and related services.

1. Information We Collect

1.1 Information You Provide

  • Account Information: Name, email address, phone number, company name
  • Business Data: Client information, project details, invoices, tickets, expenses
  • Payment Information: Processed securely through PayPal (we don't store payment details)
  • Profile Information: User preferences, settings, and customizations

1.2 Automatically Collected Information

  • Usage Data: Pages viewed, features used, time spent, click patterns
  • Device Information: Browser type, operating system, IP address, device identifiers
  • Log Data: Access times, error logs, performance metrics
  • Cookies: Session management, preferences, analytics (see Cookies section)

2. How We Use Your Information

We use your information for the following purposes:

  • Service Delivery: To provide, maintain, and improve Eclipse Cloud services
  • Account Management: To create and manage your account, process subscriptions
  • Communication: To send service updates, security alerts, support responses
  • Analytics: To understand usage patterns and improve user experience
  • Security: To detect fraud, prevent abuse, and ensure platform security
  • Legal Compliance: To comply with applicable laws and regulations
  • Customer Support: To respond to your inquiries and provide technical assistance

3. Data Security

We implement industry-standard security measures to protect your data:

  • Encryption: All data transmitted over HTTPS with TLS 1.3
  • Database Security: Encrypted at rest using AES-256
  • Access Controls: Role-based access with multi-factor authentication
  • Multi-Tenant Isolation: Your data is completely isolated from other tenants
  • Regular Backups: Automated daily backups with 30-day retention
  • Security Monitoring: 24/7 monitoring for suspicious activity
  • Penetration Testing: Regular security audits and vulnerability assessments

Note: While we implement robust security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data only in these limited circumstances:

  • Service Providers: Third-party vendors who assist in providing our services (hosting, payment processing, analytics)
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Legal Requirements: When required by law, court order, or government request
  • Security: To protect rights, property, or safety of Eclipse Cloud, users, or the public
  • With Your Consent: When you explicitly authorize us to share your information

Third-Party Services We Use:

  • PayPal: Payment processing (see PayPal's privacy policy)
  • Vercel: Application hosting and deployment
  • Neon: Database hosting (PostgreSQL)
  • StatCounter: Analytics and visitor tracking

5. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data we hold
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data ("right to be forgotten")
  • Portability: Request your data in a machine-readable format
  • Opt-Out: Unsubscribe from marketing communications
  • Restriction: Request limitation of processing in certain circumstances
  • Object: Object to processing based on legitimate interests

To exercise your rights: Contact us at privacy@eclipsecloud.io. We will respond within 30 days.

6. Cookies and Tracking

We use cookies and similar technologies for:

Essential Cookies

Required for authentication, security, and core functionality. Cannot be disabled.

Analytics Cookies

Help us understand how you use our service (StatCounter). You can opt-out in your browser settings.

Preference Cookies

Remember your settings and preferences for a better experience.

7. Data Retention

We retain your information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain business records and backups

When you cancel your subscription, we retain your data for 90 days before permanent deletion. You can request immediate deletion by contacting support.

8. Children's Privacy

Eclipse Cloud is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

  • Standard contractual clauses approved by regulatory authorities
  • Adequate data protection measures in recipient countries
  • Compliance with GDPR, CCPA, and other applicable regulations

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Sending an email notification to your registered email address
  • Displaying a prominent notice in the application

Your continued use of Eclipse Cloud after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Email: privacy@eclipsecloud.io

Support: support@eclipsecloud.io

Website: https://eclipsecloud.io

Company: Eclipse Advertising Agency

Legal Disclaimer

This Privacy Policy is provided for informational purposes and constitutes a legal agreement between you and Eclipse Advertising Agency. By using Eclipse Cloud, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

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