Privacy Policy

We use your information for the following purposes:

• Service Delivery: To provide, maintain, and improve Eclipse Cloud services
• Account Management: To create and manage your account, process subscriptions
• Communication: To send service updates, security alerts, support responses
• Analytics: To understand usage patterns and improve user experience
• Security: To detect fraud, prevent abuse, and ensure platform security
• Legal Compliance: To comply with applicable laws and regulations
• Customer Support: To respond to your inquiries and provide technical assistance

We implement industry-standard security measures to protect your data:

• Encryption: All data transmitted over HTTPS with TLS 1.3
• Database Security: Encrypted at rest using AES-256
• Access Controls: Role-based access with multi-factor authentication
• Multi-Tenant Isolation: Your data is completely isolated from other tenants
• Regular Backups: Automated daily backups with 30-day retention
• Security Monitoring: 24/7 monitoring for suspicious activity
• Penetration Testing: Regular security audits and vulnerability assessments

We do not sell your personal information. We may share your data only in these limited circumstances:

• Service Providers: Third-party vendors who assist in providing our services (hosting, payment processing, analytics)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law, court order, or government request
• Security: To protect rights, property, or safety of Eclipse Cloud, users, or the public
• With Your Consent: When you explicitly authorize us to share your information

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data we hold
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Portability: Request your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Request limitation of processing in certain circumstances
• Object: Object to processing based on legitimate interests

We use cookies and similar technologies for:

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records and backups

When you cancel your subscription, we retain your data for 90 days before permanent deletion. You can request immediate deletion by contacting support.